Terms & Conditions

Shipping

Australian Orders

Are sent Eparcel post with Australia Post, or other courier services at Rawyale’s descretion.

Incorrect shipping address
In the event that the receiver has typed the wrong shipping address, and the product is returned to us, the receiver must pay for the postage prior to re dispatch. No refund will be offered or authorised if the receiver has typed the wrong shipping address and the product is lost in transit.

Product returns
Please note all Rawyale products must pass strict quality assurance. Rawyale products are in perfect condition when they are dispatched.

Therefore, it is a Rawyale policy that any products ordered through ourRawyale website are the responsibility of the recipient. Due to Rawyale company policies, and in line with our own quality assurance requirements, there will not be any refund of products purchased over the web.

Products can be returned or exchanged only in circumstances where incorrect product is shipped. In these circumstances, products must be returned within 7 days of delivery. Otherwise due to the health risks from tampering all products are considered to be sold on a “No Return Basis”. Due to the delicate structure of Edible Bird’s Nest some breakage and/or powdering of the product may occur due to mishandling in transportation by Australia Post or other shipping company.

No refund or exchange will be given for:

Change of mind
Products that have been opened or tampered with or are not in a resalable condition
Incorrect orders made by the recipient
Some damage, breakdown or powdering of product due to mishandling in shipment.
In the event a parcel is returned to sender the recipient is not entitled to a refund. If your order is returned to us due to the recipient being unable to claim the package you will be required to pay the freight charges for us to send again.

PLEASE NOTE:

Rawyale will not be held responsible if there is a delay in delivery.
Customers will be responsible for the return shipping and handling charge.
You need to send the original or a copy of the invoice with your order.
In the event that your product is lost in transit, Rawyale will not be held liable and therefore recommends that you send all returns via Registered Post.
We ask that you allow a minimum of 7 business days from the day you return your package for your account to be credited.

Order Cancellations
Orders can not be cancelled or amended once submitted.

Typographical Error
In the event that an item is listed at an incorrect price or with incorrect information, Rawyale reserves the right to withdraw an item from sale, and to refuse or cancel orders.

Rawyale shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. Rawyale will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.

Medical Disclaimer
Edible Bird’s Nest contain a high level of protein and may cause an allergic response.

NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.
Information provided is not a substitute for medical advice and is for the purposes of general knowledge only. Always seek the advice of a qualified healthcare professional when starting any health or nutritional related treatment, continuing with medical treatment or with any questions you may have regarding any medical condition.